OhVelyJoo Clinic

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OhVelyJoo Clinic will try to become
more familiar with customers and provide better service.

If you have any advice, compliments, or suggestions for improvement, please send them to us.

We will resolve them quickly.

OhVelyJoo Clinic will try to become

more familiar with customers and provide better service.

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I agree to provide my personal information to use the service.

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Consent to Collection and Use of Personal Information

OhVelyJoo clinic (hereinafter referred to as "the clinic") places great importance on protecting your personal information and complies with the Personal Information Protection Act. Through its privacy policy, the clinic informs you of how the personal information you provide is used and what measures are taken to protect it.

■ Items of Personal Information Collected and Collection Methods
The clinic collects only the minimum personal information necessary to provide its services upon membership registration. There are required and optional fields for membership registration. Not providing optional information such as email preferences does not restrict service usage.
o [Medical Information]
· Items collected: Name, gender, date of birth, national ID number, age, occupation, mobile number, email, address, nationality, referrer information ※ Unique identifiers and medical information must be retained by law (no separate consent required)
o [Information Collected via Website Membership]
· Required: Name, ID, password, address, contact info (phone number, mobile), gender, age, weight, height, residence area, desired treatment area, previous procedures, SNS account info
· Optional: Email, SMS, SNS message subscription preferences
· Automatically collected during service use: Usage records, access logs, cookies, IP address

■ Purpose of Collection and Use of Personal Information
The clinic uses the collected personal information for the following purposes only. If the purpose changes, prior consent will be obtained.
o [Medical Information]
· Provision of medical services for diagnosis and treatment, administrative services (billing, payments, refunds), references for phone consultations, appointment notifications, service announcements for marketing (e.g., event notifications)
o [Website Membership Information]
· Required: Online consultation and appointment booking
· Optional: Upload photos for selfie consultations, hospital news via email, disease information, surveys

■ Provision of Personal Information to Third Parties
· Provided data: Name, gender, date of birth, ID number, age, mobile, email, address, nationality, referrer info, reservation details, visit records, consultation data, treatment records, medical charts, billing data, medical history, attending doctor
· Purpose of provision: Phone consultation reference, appointment-related contact, marketing/event notifications
· Recipients: Those contracted by OhVelyJoo clinic now or in the future for similar services (e.g., phone consultation staff, appointment services, website maintenance contractors)

■ Retention and Usage Period of Personal Information
· Retention/use period: 5 years from the date of collection unless otherwise specified by law
· Disposal procedure: Immediately destroyed after the retention period using the methods below
· Disposal methods: Electronic files deleted using irreversible technical methods; printed documents shredded
o [Medical Information]
· Retained in accordance with legal standards for medical records
o [Website Membership Information]
· Deleted upon withdrawal or termination of membership
Even if the purpose of collection or provision has been fulfilled, personal data may be retained as required by law.
· Records on complaints/disputes: 3 years (Consumer Protection Act)
· Credit information: 3 years (Credit Information Act)
· Identity verification records: 6 months (IT Network Act)
· Website visit records: 3 months (Protection of Communications Secrets Act)

■ Procedures and Methods of Destroying Personal Information
The clinic destroys personal information once the purpose has been achieved. o [Procedure]: Information entered at the time of registration is destroyed without delay after use
o [Method]: Electronic files are deleted using technical means that prevent recovery. Paper documents are shredded or incinerated.

■ Provision and Sharing of Personal Information
The clinic does not use or share personal information beyond the stated purposes unless with consent or required by law.
· Medical records may be submitted to the Health Insurance Review and Assessment Service (HIRA)
· Anonymized data may be used for statistical or academic research
· Data may be provided to investigative agencies upon legal request

■ Rights of Users and Legal Representatives
Membership for children under 14 requires the legal guardian's consent and is conducted using a child-friendly form.
· Minimum information such as guardian name and contact is collected for consent
· Guardians may view, correct, or delete the child’s information via the website or by contacting the privacy officer
· No third-party sharing of children’s data
· If errors in a child's data are reported, use and provision of that data is halted until corrected ※ Information required by law cannot be modified or deleted during the retention period

■ Withdrawal of Consent / Membership Termination
Users may withdraw their consent to the collection and use of personal data at any time. Membership can be terminated through the website (My Page > Withdraw) or by contacting the privacy officer by phone, fax, or written request. The clinic will promptly delete your data.

■ Use of Cookies and Refusal
The clinic uses cookies to store and retrieve information. Cookies are small text files stored on your device by the website.
· You may choose to allow all cookies, confirm each time, or refuse cookies via your browser settings
· Refusing cookies may limit certain service functions

■ Personal Information Protection Officer
· Officer: Youngju Oh
· Affiliation: OhVelyJoo clinic
· Phone: 02-393-5541
· Email: [Not provided]
Users may contact the privacy officer for any issues related to personal data. Other agencies you may contact:
· Personal Dispute Mediation Committee: http://www.1336.or.kr / 1336
· ePrivacy Certification Committee: http://www.eprivacy.or.kr / 02-580-0533~4
· Supreme Prosecutors’ Office Cybercrime Division: http://www.spo.go.kr / 02-3480-3573
· Korean National Police Cyber Bureau: http://www.ctrc.go.kr / 02-392-0330

■ Security Measures for Personal Information
The clinic uses various security technologies to protect your data, including firewalls. Staff access is strictly limited and controlled.
· Designated personnel handle data and receive regular security training
· Passwords for data systems are assigned and updated regularly

■ Notification of Policy Changes
This privacy policy is effective from September 1, 2023.

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